Return policy

We understand your excitement and joy upon receiving your package, but we also accommodate returns for various reasons. TheOptionShark is committed to providing considerate, transparent, and fair return services, ensuring a worry-free shopping experience from start to finish.

1. Return requirements

To protect the rights of both parties, please confirm that the product meets the following requirements before requesting a return:

  • The product is in new, unused, and unwashed condition;
  • The original packaging is intact, including all tags, labels, dust bags, and accessories.
  • No signs of wear, stains, odors, or other damage. Only minor damage from trying on is permitted.
  • Special Category Note: For items such as lingerie, swimwear, and custom-made items, returns will not be accepted for reasons other than quality issues due to hygiene and customization.

Tips: Please try on items in a clean environment and avoid using perfume, makeup, or contact with pet hair to ensure a triumphant return.

2. Return period

  • You can request a return or exchange within 30 days of receiving the item. Requests submitted after this date may not be processed.
  • We recommend that you inspect your item as soon as possible after receipt.

3. Return process

a. Contact Customer Service to Submit a Request

Contact us via the following methods:

  • Email: servicetheoptionshark@hotmail.com
  • Phone: +1 929-361-0070

Please provide your order number, reason for return, and photos of the item, along with any relevant details, for quick review.

b. Review and Return Instructions

  • We will respond within 1–2 business days of receiving your request and provide a return address and detailed return instructions.

c. Returning Your Item

  • Please return your item using a reliable, trackable shipping method (such as DHL, FedEx, UPS, USPS, etc.) and retain the tracking number.
  • Please ensure that the item is securely packaged to prevent damage during shipping.

d. Inspection and Refund/Exchange

  • We will conduct a quality inspection within 2–5 business days of receiving the product.
  • If the product meets the return requirements, a refund will be made to your original payment method (e.g., PayPal or bank card), typically within 3–7 business days.

4. Shipping policy

  • Return shipping costs will be borne by TheOptionShark due to product quality issues, incorrect shipment, or damage during shipping. We will provide a return shipping label or reimburse shipping costs.
  • Returns due to personal reasons (e.g., color not matching expectations, size not suitable, etc.) will be borne by the buyer. We recommend using a tracked shipping method to ensure safe delivery.

5. Special instructions

  • Exchange service: If you require a size or color change, please specify this in your return request. We will ship a replacement item as soon as possible after inspecting the original item.
  • If the item you received was damaged during shipping or has quality issues, please contact customer service as soon as possible (providing photos is recommended). We will process a refund based on the following circumstances:

Minor damage: For minor scratches or dents that do not affect normal use, we will refund 10% of the item price.

Moderate damage: For significant damage that partially affects the appearance or function of the item, we will refund 20% of the item price.

Severe damage: For extensive damage that affects normal use, we will refund 30% of the item price or provide a full refund or reissue.

6. Our commitment

  • We value every order and hope that you will not only enjoy our products but also trust our after-sales service.
  • We will carefully evaluate and promptly respond to every return request, ensuring a positive shopping experience.
  • Your satisfaction is our driving force. Even if regrets arise during a purchase, we strive to ensure a satisfactory conclusion.